PRIVACY POLICY
Last updated: 14-08-2026
At SAIOR, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains what personal information we collect, why we use it, how we protect it and what rights you have when you use our website or purchase our products.
1. Who is responsible for your data?
Trade Name: SAIOR
Trademark Registered by the OEPM with number: M4176978
Legal responsible: Carlos Alberto MartÃn Moreno
NIF: 02548360Y
C/RÃo Miño,34 – 19200, Azuqueca de Henares, Guadalajara, Spain
Commercial register. Group: 0521- SPECIAL REGIME FOR SELF-EMPLOYED OR SELF-EMPLOYED WORKERS.
Email: [email protected]
Online Contacts: https://saiorpadel.com/contact/
Phone: +34 677531315
Domain Name: saiorpadel.com
2. What personal data do we collect?
Depending on how you interact with us, we may collect:
- Name and surname.
- Billing and delivery address.
- Email address.
- Telephone number.
- Order and transaction information.
- Payment-related information necessary to process your purchase.
- Customer service communications.
- Information you provide when contacting us.
- Information relating to returns, refunds and warranty claims.
- Marketing preferences.
- Technical information such as IP address, browser, device and website activity, where applicable.
- Cookie and similar technology information, according to your preferences.
We only collect information that is reasonably necessary for the purposes described in this Policy.
3. How do we use your personal data?
We may use your information to:
Process and deliver your orders
Including:
- Processing payments.
- Preparing and shipping orders.
- Providing tracking information.
- Managing returns and refunds.
- Handling warranty claims.
- Contacting you about your order.
Provide customer support
We use your information to answer questions, resolve incidents and provide after-sales support.
Manage our website and services
We may use technical information to operate, maintain, secure and improve our website.
Prevent fraud and misuse
We may process information to detect, investigate and prevent fraud, abuse, security incidents and other unlawful activity.
Send marketing communications
Where permitted by law and, where required, with your consent, we may send information about:
- Products.
- Promotions.
- Offers.
- News.
- SAIOR updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in the message or contacting us.
4. Legal basis for processing
Depending on the purpose, we process your personal data on the following legal bases:
| Purpose | Legal basis |
|---|---|
| Processing and delivering your order | Performance of a contract |
| Payment and transaction management | Performance of a contract / legal obligation |
| Returns and warranty | Performance of a contract / legal obligation |
| Customer service | Performance of a contract / legitimate interest |
| Website security and fraud prevention | Legitimate interest / legal obligation |
| Legal and accounting obligations | Legal obligation |
| Marketing communications | Consent where required / legitimate interest where legally permitted |
| Non-essential cookies | Consent |
We will not use your personal data for purposes that are incompatible with those described in this Policy without providing the appropriate information or obtaining consent where required.
5. Who do we share your information with?
We may share the information necessary to provide our services with trusted service providers, including:
- Payment service providers.
- Shipping and delivery companies.
- Warehouse and fulfilment providers.
- Website and hosting providers.
- IT and security providers.
- Customer service platforms.
- Marketing and communication platforms, where applicable.
- Professional advisers, where necessary.
- Public authorities where required by law.
These providers may only process personal data according to the applicable contractual and legal requirements.
We do not sell your personal data.
6. International transfers
Because SAIOR operates internationally and may use service providers located outside the European Economic Area (EEA), your personal data may be transferred internationally.
Where required by applicable law, we use appropriate safeguards for international transfers, such as adequacy decisions, Standard Contractual Clauses or other legally recognised mechanisms.
7. How long do we keep your data?
We retain personal data only for as long as necessary for the purposes for which it was collected, including to:
- Fulfil your order.
- Manage returns and warranties.
- Meet accounting, tax and legal obligations.
- Resolve disputes.
- Protect our legitimate interests.
When data is no longer necessary, it will be deleted or securely anonymised, where appropriate.
Different types of data may therefore be retained for different periods.
8. Your rights
Depending on applicable law, you may have the right to:
- Access your personal data.
- Request correction of inaccurate data.
- Request deletion of your data.
- Request restriction of processing.
- Object to certain processing.
- Request data portability.
- Withdraw consent where processing is based on consent.
You can exercise your rights by contacting:
We may need to verify your identity before processing your request.
You also have the right to lodge a complaint with the competent data protection authority.
For Spain, the supervisory authority is the Spanish Data Protection Agency (AEPD).
Spanish Data Protection Agency (AEPD)
9. Marketing communications
If you have subscribed to our marketing communications, you can unsubscribe at any time.
Every marketing email will include an unsubscribe option.
Unsubscribing from marketing communications does not affect transactional communications relating to your orders, payments, deliveries, returns or warranties.
10. Security
We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.
However, no online system can be guaranteed to be completely secure.
11. Children
Our website is not intended for children who are not legally able to enter into a contract without the required parental or guardian consent.
We do not knowingly collect personal data from children for marketing purposes.
12. Third-party websites
Our website may contain links to third-party websites or services.
SAIOR is not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information.
13. Cookies
We use cookies and similar technologies to operate our website, remember preferences, analyse website usage and, where you consent, provide personalised marketing.
For further information, please see our:
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.
The latest version will always be available on our website.
15. Contact
If you have any questions about this Privacy Policy or how we process your personal data:
SAIOR
Email: [email protected]
Privacy requests:
[email protected]