PRIVACY POLICY

SAIOR

Last updated: 17 August 2026

At SAIOR, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains what personal data we collect, why we use it, who we may share it with and what rights you have when you visit saiorpadel.com, contact us, create an account, place an order or subscribe to our communications.

1. Data Controller

The controller responsible for the processing of your personal data is:

Carlos Alberto Martín Moreno
Trading as SAIOR / SAIOR PADEL
NIF/VAT: 02548360Y
Address: C/Río Miño, 34, 19200 Azuqueca de Henares, Guadalajara, Spain
Email: [email protected]
Website: saiorpadel.com

2. What personal data do we collect?

Depending on how you interact with us, we may collect:

• Name and surname.
• Email address.
• Telephone number.
• Billing and delivery address.
• Account information.
• Order and purchase information.
• Information relating to payments and transactions.
• Returns, refunds and warranty information.
• Messages sent through our contact forms or email.
• Marketing preferences.
• Technical information, such as IP address, browser, device and website activity.
• Information collected through cookies and similar technologies.

We only process data that is necessary for the relevant purpose.

3. Why do we use your data?

We may use your personal data to:

• Process, confirm and manage your orders.
• Process payments and prevent fraudulent transactions.
• Prepare and deliver your purchases.
• Provide order tracking and customer support.
• Manage returns, refunds and warranty claims.
• Respond to enquiries and incidents.
• Manage customer accounts and website functionality.
• Maintain the security of our website and services.
• Comply with legal, accounting and tax obligations.
• Send marketing communications when legally permitted or when you have given the required consent.
• Analyse and improve our website, products and services.
• Measure advertising and marketing campaigns where you have accepted the relevant cookies or technologies.

4. Legal basis

Depending on the purpose, we process your personal data based on:

Where processing is based on consent, you may withdraw it at any time.

5. Who may receive your data?

We may share the information strictly necessary with service providers that help us operate our website and services, including:

• Hostinger.
• WordPress.
• WooCommerce.
• Stripe.
• PayPal.
• WooPayments.
• Klaviyo.
• Google Analytics.
• Google Ads.
• Meta.
• Cloudflare.
• Chaty.
• Printful, where applicable.
• Wordfence Security.
• WPForms.
• CookieYes.
• Other service providers strictly necessary to operate the website or fulfil your order.

These providers may process personal data only to the extent necessary to provide their services and subject to the applicable legal and contractual requirements.

SAIOR does not sell your personal data.

6. International transfers

Some of our providers may process data outside the European Economic Area.

Where required, appropriate safeguards will be used, such as adequacy decisions, Standard Contractual Clauses or other legally recognised mechanisms.

7. How long do we keep your data?

We keep personal data only for as long as necessary for the purpose for which it was collected and for any additional period required by law.

For example:

• Order data may be retained to comply with legal, tax, accounting and warranty obligations.
• Customer service information may be retained for the time necessary to manage the request.
• Marketing data may be retained until you unsubscribe or withdraw your consent, subject to applicable legal obligations.

8. Your rights

Subject to applicable law, you may have the right to:

• Access your data.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Request restriction of processing.
• Object to certain processing.
• Request data portability.
• Withdraw consent.

To exercise your rights, contact:

[email protected]

We may request information necessary to verify your identity.

You also have the right to lodge a complaint with the relevant data protection authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD). Agencia Española de Protección de Datos (AEPD)

9. Marketing communications

If you subscribe to SAIOR communications, we may send you information about products, launches, promotions, offers, events and news.

You can unsubscribe at any time using the unsubscribe link included in our communications.

Unsubscribing from marketing will not prevent us from sending essential communications relating to your orders, payments, deliveries, returns or warranties.

10. Cookies

SAIOR uses cookies and similar technologies for website functionality, security, preferences, analytics and, where authorised, marketing and advertising.

For more information, please read our Cookie Policy.

11. Security

We apply appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration or disclosure.

However, no online system can guarantee absolute security.

12. Third-party websites

Our website may contain links to third-party websites. SAIOR is not responsible for their privacy practices. We recommend reviewing their policies before providing personal information.

13. Changes to this Policy

We may update this Privacy Policy when necessary. The latest version will always be available on our website.

14. Contact

For privacy-related questions:

Carlos Alberto Martín Moreno / SAIOR
C/Río Miño, 34
19200 Azuqueca de Henares, Guadalajara, Spain
NIF: 02548360Y
Email: [email protected]