In compliance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE), Saior (hereinafter, “Saior”), Responsible for this online store, puts This information is available to Users to define their Conditions of Use.

In addition to the contents presented here, the specific aspects related to the protection of personal data and the privacy of the users of this website are developed on the Privacy Policy and Cookies Policy pages.

TAX DATA

Trade Name: SAIOR

Trademark Registered by the OEPM with number: M4176978
Legal responsible: Carlos Alberto Martín Moreno
NIF: 02548360Y
C/Río Miño,34 – 19200, Azuqueca de Henares, Guadalajara, Spain
Commercial register. Group: 0521- SPECIAL REGIME FOR SELF-EMPLOYED OR SELF-EMPLOYED WORKERS.

Email: [email protected]

Online Contacts: https://saiorpadel.com/contact/

Phone: +34 677531315

Domain Name: saiorpadel.com

1. WHAT DO WE DO WITH YOUR INFORMATION?

When you buy something from our store, as part of the buying and selling process, we collect the personal information you give us such as name, address and email.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

2. ACCEPTANCE AND CONSENT

By accepting this Privacy Policy, the user (hereinafter, the “User” or “Users”) is informed and gives their free, informed, specific and unequivocal consent for the personal data provided through the Web page located at the URL [https://www.saiorpadel.com/] (hereinafter, the “Website”) are processed by SAIOR, as well as the data derived from your browsing and any other data that you may provide in a future.

The User must carefully read this Privacy Policy, which has been written in a clear and simple way, to facilitate its understanding, and the User can freely and voluntarily determine if they wish to provide their personal data to SAIOR.

How do you get my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, create an order, arrange a shipment or make a return, we imply that you agree to the collection and use for that specific reason only.

The User declares to have been informed of the conditions on protection of personal data, accepting and consenting to the automated processing of the same by SAIOR, in the manner and for the purposes indicated in this Privacy Policy.

How can I withdraw my consent?

If after accepting you change your mind, you can withdraw your consent for us to contact you, for the collection, use or disclosure of your information, at any time, by contacting us at [email protected]

3. DISCLOSURE

We may disclose your personal information if we are required to by law or if you violate our Terms of Service.

4. SAIOR

Our store is hosted on hostinger.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through SAIOR’s data storage, databases and the general SAIOR application. Your data is stored on a secure server behind a firewall.

Payments:

If you choose a direct payment gateway to complete your purchase, then SAIOR stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only to the extent necessary to complete the purchase transaction. After it is complete, your purchase transaction information is erased.

All direct payment gateways adhere to the standards set by PCI-DSS as outlined by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information from stores and their service providers.

For a clearer view, you may also want to read the SAIOR Terms and Conditions or Privacy Statement here.

5. THIRD PARTY SERVICES

In general, the third-party services used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information that we are required to provide to them for purchase-related transactions.

For these providers, we recommend that you read the privacy policies so that you can understand how your personal information will be handled.

In particular, remember that some providers may be located or have facilities that are in a different jurisdiction than you or us. So if you wish to proceed with a transaction that involves the services of a third party provider, your information may be subject to the laws of the jurisdiction (jurisdictions) in which the service provider or its facilities are located.

By way of example, if you are in Canada and your transaction is processed by a payment gateway based in the United States, then your personal information used to complete the transaction may be subject to disclosure under United States law, including the Patriot Act.

Once you leave our store’s website or redirect to a third-party site or application, you are no longer governed by this Privacy Policy or the Terms of Service of our website.

Links:

When you click on links in our store, you may be redirected off our site. We are not responsible for the privacy practices of other sites and we recommend that you read their privacy policies.

6. SAFETY

SAIOR will treat the User’s data at all times in an absolutely confidential manner and keeping the mandatory duty of secrecy regarding them, in accordance with the provisions of the applicable regulations, adopting the necessary technical and organizational measures to guarantee the security of your data and prevent its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the stored data and the risks to which they are exposed.

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not improperly lost, misused, accessed, disclosed, altered, or destroyed.

IF you provide us with your credit card information, this information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.

COOKIES

Here is a list of cookies we use. We list them so you can choose if you want to choose to remove them or not.

_session_id, unique token, sessional, allows SAIOR to store information about your session (referrer, landing page, etc).

_saiorpadel_visit, no data held, Persistent for 30 minutes since the last visit, Used by the internal statistics tracker of our website provider to record the number of visits.

_saiorpadel_uniq, no data held, expires at midnight (relative to the visitor) the next day, counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, stores information about the content of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, undefined If the store has a password, it is used to determine if the current visitor has access.

7. OBLIGATION TO PROVIDE THE DATA

The data requested in the forms of the Web are in general, mandatory (unless otherwise specified in the required field) to fulfill the purposes for which they are being collected.

Therefore, if they are not provided or are not provided correctly, they will not be able to be attended to, without prejudice to the fact that you can freely view the content of the Website.

8. FOR WHAT PURPOSE WILL SAIOR PROCESS USER DATA?

In accordance with the following purposes:

8.1. DATA PROVIDED TO FORMALIZE A PURCHASE:

• Manage, process, send and follow up on purchases made.
• Contact the User to finalize the order if they have saved their shopping cart or have saved products in their shopping cart without completing the payment process.
• Carry out quality and satisfaction surveys.
• Send personalized commercial communications to the User about products and services of SAIOR and, (ii) of other companies with which SAIOR collaborates, by electronic and / or conventional means, unless the User objects by checking the box enabled for this purpose on the Website.
• Prepare a commercial profile, using third party sources to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box enabled for this purpose.
• Carry out analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.

8.2. DATA PROVIDED FOR OUT OF STOCK PRODUCT FORMS:

• Inform Users of the availability of products they were interested in and that were out of Stock.
• Send personalized commercial communications to the User about products and services of SAIOR and, (ii) of other companies with which SAIOR collaborates, by electronic and / or conventional means, unless the User objects by checking the box enabled for this purpose on the Website.
• Prepare a commercial profile, using third party sources to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box enabled for this purpose.
• Carry out analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.

8.3. DATA PROVIDED THROUGH CONTACT FORMS:

• Manage, process and respond to requests, requests, incidents or inquiries from the User.
• Send personalized commercial communications to the User about products and services of SAIOR and, (ii) of other companies with which SAIOR collaborates, by electronic and / or conventional means, unless the User objects by checking the box enabled for this purpose on the Website.
• Prepare a commercial profile, using third party sources to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box enabled for this purpose.
• Carry out analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.

8.4. DATA PROVIDED THROUGH COLLABORATION FORMS:

• Manage the relationship with collaborators or influencers.
• Send personalized commercial communications to the User about products and services of SAIOR and, (ii) of other companies with which SAIOR collaborates, by electronic and / or conventional means, unless the User objects by checking the box enabled for this purpose on the Website.
• Prepare a commercial profile, using third party sources to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box enabled for this purpose.
• Carry out analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.

8.5. DATA PROVIDED FOR THE SUBMISSION OF THE NEWSLETTER:

• Manage the subscription and / or cancellation of the Newsletter.
• Send personalized commercial communications to the User about products and services of SAIOR and, (ii) of other companies with which SAIOR collaborates, by electronic and / or conventional means, unless the User objects by checking the box enabled for this purpose on the Website.
• Prepare a commercial profile, using third party sources to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box enabled for this purpose.
• Carry out analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.

8.6. DATA PROVIDED FOR OBTAINING DISCOUNTS OR TO PARTICIPATE IN PROMOTIONS:

• Manage and carry out the promotion, as well as manage its development.
• Send personalized commercial communications to the User about products and services of SAIOR and, (ii) of other companies with which SAIOR collaborates, by electronic and / or conventional means, unless the User objects by checking the box enabled for this purpose on the Website.
• Prepare a commercial profile, using third party sources to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box enabled for this purpose.
• Carry out analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.

9. WHAT USER DATA WILL SAIOR PROCESS?

SAIOR will process the following categories of User data:

9.1. TO FORMALIZE A PURCHASE:

• Contact information: email address, telephone number and postal address.
• Transaction data of goods and services in SAIOR: products and services acquired or in which the User shows interest.
• Economic and financial data: bank card.
• Navigation data.

9.2. DATA PROVIDED FOR OUT OF STOCK PRODUCT FORMS:

• Identifying data: name and surname.
• Contact details: email address.
• Transaction data of goods and services in SAIOR: products and services in which the User shows interest.
• Navigation data.

9.3. DATA PROVIDED THROUGH CONTACT FORMS:

• Identifying data: name and surname.
• Contact information: email address, telephone number and postal address.
• Other data: data provided by the Users themselves in the open fields of the forms provided on the Website.
• Navigation data.

9.4. DATA PROVIDED THROUGH COLLABORATION FORMS:

• Identifying data: name and surname.
• Contact information: email address, telephone number and postal address.
• Navigation data.

9.5. DATA PROVIDED FOR THE SUBMISSION OF THE NEWSLETTER:

• Identifying data: name and surname.
• Contact details: email address.
• Navigation data.

9.6. DATA PROVIDED FOR OBTAINING DISCOUNTS OR TO PARTICIPATE IN PROMOTIONS:

• Identifying data: name and surname.
• Contact information: email address, telephone number and postal address.
• Transaction data of goods and services in SAIOR: products and services acquired or in which the User shows interest.
• Navigation data.

In the event that the User provides data from third parties, they declare that they have their consent and undertake to transfer the information contained in the Privacy Policy, exempting SAIOR from any responsibility in this regard. However, SAIOR may carry out periodic verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.

10. WHAT IS THE LEGITIMATION OF THE PROCESSING OF USER DATA BY SAIOR?

The legitimacy of the processing of your personal data will be the following:

10.1. DATA PROVIDED TO FORMALIZE A PURCHASE:

• Execution of the contract, to manage, process, send, monitor the purchases made and contact the User to finalize the order if they have saved their shopping cart or have saved products in their shopping cart without completing the payment process.
• Legitimate interest, to carry out quality and satisfaction surveys and, to send personalized commercial communications, by electronic and / or conventional means, about SAIOR products and services.
• Consent, to send commercial communications by electronic and conventional means, about products and services of third parties, either SAIOR or other collaborating companies.
• Consent, to develop a commercial profile, resorting to third party sources to offer the User products and services in accordance with their interests.

10.2. DATA PROVIDED FOR OUT OF STOCK PRODUCT FORMS:

• Consent, to inform Users of the availability of products on which they were interested and that were out of Stock.
• Consent, to send commercial communications by electronic and conventional means, about products and services of SAIOR and third parties, or other collaborating companies.
• Consent, to develop a commercial profile, resorting to third party sources to offer the User products and services in accordance with their interests.

10.3. DATA PROVIDED THROUGH CONTACT FORMS:

• Consent, to manage, process and respond to requests, requests, incidents or inquiries from the User.
• Consent, to send commercial communications by electronic and conventional means, about products and services of SAIOR and third parties, or other collaborating companies.
• Consent, to develop a commercial profile, resorting to third party sources to offer the User products and services in accordance with their interests.

10.4. DATA PROVIDED THROUGH COLLABORATION FORMS:

• Execution of the contract, to manage the relationship with collaborators or influencers.
• Consent, to send commercial communications by electronic and conventional means, about products and services of SAIOR and third parties, or other collaborating companies.
• Consent, to develop a commercial profile, resorting to third party sources to offer the User products and services in accordance with their interests.

10.5. DATA PROVIDED FOR THE SUBMISSION OF THE NEWSLETTER:

• Consent, to manage the subscription and / or cancellation of the Newsletter, made through the channel provided on the Website.
• Consent, to send commercial communications by electronic and conventional means, about products and services of SAIOR and third parties, or other collaborating companies.
• Consent, to develop a commercial profile, resorting to third party sources to offer the User products and services in accordance with their interests.

10.6. DATA PROVIDED FOR OBTAINING DISCOUNTS OR TO PARTICIPATE IN PROMOTIONS:

• Consent, to manage the promotion and make the discount or promotion effective.
• Consent, to send commercial communications by electronic and conventional means, about products and services of SAIOR and third parties, or other collaborating companies.
• Consent, to develop a commercial profile, resorting to third party sources to offer the User products and services in accordance with their interests.

The consents obtained for the aforementioned purposes are independent, so the User may revoke only one of them, not affecting the others.

To revoke said consent, the User may contact SAIOR through the contact form on the website or by writing to [email protected]

11. INTERNATIONAL DATA TRANSFERS

The User is informed that SAIOR has contracted the services of Google, Microsoft, Mailchimp, Ebay and Amazon Web Services, whose servers are hosted in the USA, which implies an international transfer of data. However, international data transfers are regularized since the aforementioned entities adhere to the Privacy Shield Protocol.

12. DATA CONSERVATION

User data will be kept for the following periods:

12.1. DATA PROVIDED TO FORMALIZE A PURCHASE

• The data provided to manage, process, send and monitor the purchases made will be kept during the contractual relationship and, once it has ended, during the limitation period of the legal actions that may arise from it.
• The data used to contact the User to finalize the order if they have saved their shopping cart or have saved products in their shopping cart without completing the payment process will be kept for 180 days.
• The data related to satisfaction and quality surveys will be kept for five (5) years.

12.2. DATA PROVIDED THROUGH FORMS OF OUT OF STOCK PRODUCTS:

• They will be processed until the communication is sent to the User, indicating that the product is in Stock and, if it is not in Stock, for six (6) months.

12.3. DATA PROVIDED THROUGH CONTACT FORMS:

• They will be kept for the period necessary to process and answer your request and, once the request is completed, during the statute of limitations for legal actions derived from the aforementioned request.

12.4. DATA PROVIDED THROUGH COLLABORATION FORMS:

• They will be kept during the contractual relationship and, once it has ended, during the limitation period of the legal actions that may arise from it.

12.5.DATA PROVIDED FOR SENDING THE NEWSLETTER:

• They will be kept as long as the User does not revoke the consent given for this purpose.

12.6. DATA PROVIDED FOR OBTAINING DISCOUNTS OR TO PARTICIPATE IN PROMOTIONS:

• They will be kept until the end of the promotion and, once the promotion is over, during the statute of limitations for the legal actions that may arise from it.

12.7. DATA USED FOR SENDING COMMERCIAL COMMUNICATIONS:

• They will be treated until the User objects or revokes their consent.

12.8. DATA USED TO CARRY OUT THE PREPARATION OF PROFILES:

• Resorting to third party sources, in no case will they refer to a period exceeding three (3) years.

13. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS

One of the purposes for which SAIOR processes the personal data provided by Users is to send them commercial communications with information regarding products, services, promotions, offers, events or relevant news for Users.

In the event that the User wishes to stop receiving commercial or promotional communications from SAIOR, he may request the cancellation of the service by sending his request through the email [email protected].

14. RESPONSIBILITY AND AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and that you have given us your consent to allow any of your dependents minors use this site.

The user:

• You guarantee that you are over sixteen (16) years of age and that the data provided by SAIOR are true, accurate, complete and up-to-date. For these purposes, the User is responsible for the veracity of all the data that he communicates and will keep the information provided suitably updated, in such a way that it responds to his real situation.
• You guarantee that you have informed the third parties of whom you provide your data, if you do so, of the aspects contained in this document. Likewise, it guarantees that it has obtained your authorization to provide your data to SAIOR for the indicated purposes.
• You will be responsible for the false or inaccurate information that you provide through the Website and for the direct or indirect damages that this causes to SAIOR or to third parties.

15. EXERCISE OF RIGHTS

The User can send a letter to SAIOR, through the contact form on this website, attaching a photocopy of their identity document, at any time and free of charge, to:

• Revoke the consents granted.
• Obtain confirmation about whether SAIOR is treating personal data concerning the User or not.
• Access your personal data.
• Rectify inaccurate or incomplete data.
• Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
• Obtain from SAIOR the limitation of data processing when any of the conditions provided in the data protection regulations are met.
• Request the portability of the data provided by the User in those cases provided for in the regulations.
• Contact the SAIOR DPO through the following address: [email protected]

16. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after they are posted on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how and under what circumstances, if any, we use and / or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners, so that we can continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you want to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer [email protected]