Terms and Conditions
This website is operated by SAIOR. Throughout the site, the terms “we”, “us” and “our” refer to SAIOR. SAIOR offers this website, which includes all the information, tools and services available on this site for you, the user, conditional on your acceptance of all the terms, conditions, policies and notices established here.
By visiting our site and / or purchasing something from us, you participate in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including additional terms and conditions and policies referenced in this document and / or available by hyperlink. These Terms of Service apply to all users of the site, including, but not limited to, users who are browsers, vendors, customers, merchants, and / or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you will not be able to access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and / or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use or access to the website after the posting of any changes with the acceptance of such changes.
Our store is hosted by Hostinger Internacional, Ltd. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SAIOR PADEL WARRANTY
All products will have a 3-year legal warranty.
The guarantee will be valid for the exchange of the same product or another with similar characteristics.
If the customer decides to exchange the product for another lower price model, Saior will refund the difference.
On the contrary, if the product to be exchanged is of greater value, the customer will have to pay the price difference before Saior sends them the new model.
For the guarantee to be effective, the product to be returned will not have signs or signs of damage such as scratches, bumps, breaks or clear wear and tear due to use.
After the period of sixty (60) days after receipt of the product, no refunds can be made and if the customer decides to return the product after this time, the customer will be responsible for all shipping costs and product resendment.
1. ONLINE STORE TERMS
By accepting these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, by using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit worms, viruses, or code of a destructive nature.
A violation or violation of any of the Terms will result in the immediate termination of your Services.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to meet and adapt the technical requirements of the connection of networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service or access to the Service or any contact on the website through which the service is provided, without express written permission from The headings used in this agreement are included for convenience only and will not limit or affect these Terms.
3. USER DATA
In order to purchase the products offered through the Website, it will be necessary for the User to register through the registration form available on the Website.
The User will be responsible for maintaining the confidentiality of the data and information provided and for restricting access to their computer and their access codes to avoid possible unauthorized uses.
In the event that the User has reason to believe that their data has been made known to a third party, or if they have been used in an unauthorized manner, or are likely to be, they must notify SAIOR of this situation immediately.
The User must verify that their data is correct and complete and inform SAIOR when there is any variation and / or modification in the information provided in the purchase process.
4. PRICE, PAYMENT METHOD AND DISCOUNT CODES
Once the data on the form has been completed, the User must proceed to pay the order through the means of payment specified on the Website.
After the payment is made, the User will receive an order confirmation e-mail, which will include a summary of the items purchased, the requested shipping method and the destination address.
If at the time of payment there is an incident that prevents payment, the User will receive an automatic payment error message and their order will not be processed until the payment process is successfully completed.
The prices of the services are expressed in Euros (€), including management and shipping costs, the amount of which will be indicated at the time of final confirmation of each order.
Noting that SAIOR’s warehouses or logistics services are located in Asia, SAIOR will make international shipments that will be exempt from the collection or claim of taxes or fees that correspond to the importation of each of the countries to which each client or buyer belongs, to then pass on said taxes to the same countries. Therefore, unless otherwise specified, all final prices shown at the end of each purchase will not include taxes or fees. Which, if any, will always be paid by the buyer.
SAIOR may periodically offer discount codes to its Users. Said discounts may only be applied in accordance with the instructions specified by SAIOR with respect to each code, and in any case Users may only use a single code per order.
The use of discount codes will not be compatible with certain promotional actions and collections.
5. INFORMATION ON PRODUCTS AND SERVICES
The data included on the website in each description of the products and services, in their photographs, graphic or iconographic representations or videos, as well as trade names, trademarks or distinctive signs of any kind, have a merely informative function. Therefore, SAIOR declines any responsibility for the appearance of errors in said information. We have done everything possible to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that the display of any color on your computer monitor is accurate, although you undertake to take all measures within your power to correct the aforementioned errors or omissions as soon as possible after having been informed of them.
These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy developed in point 7. We reserve the right to limit the quantities of any product or service that we offer. All product descriptions or product prices are subject to change at any time without notice, at our discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We can exercise this right on a case-by-case basis.
We do not guarantee that the quality of the products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
6. SHIPPING INFORMATION
When will my order be processed?
All orders will be made and shipped from our warehouse in Asia. Please allow additional time for your order to be processed during holidays and sales seasons. We process orders Monday through Friday. Orders will be processed within 3-5 business days from the order date and will ship the next day after the processing day. Please note that we do not ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 1-3 business days to process your orders. After that, it will take 3-10 business days for international orders (depending on location).
As an exception, in the period from January 21 to February 5 of each year, with the celebration of the Chinese New Year, orders may take up to 15 days to start processing orders.
Will I be charged taxes and customs?
The prices shown on our site include any taxes or other extra administration costs or duties.
All international shipments made will be exposed to customs control of the country of destination. If this were the case, and this control entailed some extra expense, the client will have to take charge of paying them to release the product. Next, you must inform Saior Padel with supporting documents for said expenses so that Saior can refund or reimburse you for them.
We are not responsible for delays caused by your country’s customs department. For more details about the charges, please contact your local customs office.
To which countries in the world do you send?
We ship to every country in the world, from our warehouses in Asia.
Shipping costs change depending on the country of destination of the merchandise and could be free if the country is within the Zone 0 shipping list that you can find below, or promotions are in force that the site can propose in certain periods of the year.
You will be able to know the shipping costs that correspond to the rest of the countries, by going to the process of finalizing the purchase and putting your country of destination in the corresponding section of the contact form.
Shipping: Zone 0
Shipping: Zone 1
Cost: 10 €
Shipping: Zone 2
Cost: 20 €
Syrian Arab Republic
Shipping: Zone 3
Cost: 30 €
Shipping: Zone 4
Cost: 40 €
Shipping: Zone 5
Cost: 55 €
7. RETURN OF DEFECTIVE PRODUCT AND RIGHT OF WITHDRAWAL
7.1 Returns for manufacturing defects
The consumer and user may return to SAIOR, free of charge, any product that is defective or does not conform to the description made for a period of sixty (60) days from the date on which the product is received. Taking into account the nature of the products purchased, the consumer and user will have a period of 30 days from when they became aware of the lack of conformity of the product to notify SAIOR through the email [email protected] enabled for this purpose, attaching photographs, videos and other evidence that demonstrate the defects or lack of conformity of the products, as well as a detailed list of the defects appreciated, the order of purchase, shipping number and any other additional documentation that identifies the purchase made by the consumer and user.
Once SAIOR has received the communication from the consumer and user and has analyzed the incident through its Quality Department, it will inform you as soon as possible whether or not to return the product, objectively attending to the nature of the product. or the nature of the alleged lack of conformity or defect. In the event that the return proceeds, SAIOR will indicate to the consumer and user the way in which to send the defective product to its warehouses. Indicating the direction of the same.
However, SAIOR will not, in any case, charge the products that are returned without having proceeded by the consumer and user in accordance with the process detailed above.
Each product to be returned must be unused, and must be returned together with all its labels, packaging and -where appropriate- documentation and original accessory elements that came with it. If the consumer and user do not proceed in this way, SAIOR and, in particular, its Quality Department, will have to objectively assess the incident, determining whether the product is defective, taking into account its nature and the nature of the alleged lack of conformity, or defect.
SAIOR informs the consumer and user that, taking into account the characteristics of the products, generally their repair cannot be carried out because it would be disproportionate. In the event that due to the characteristics of the specific product and the defect, it is possible to repair it, the consumer and user will be expressly informed of this circumstance, giving them the possibility to choose between replacement or repair.
In line with the foregoing, the consumer and user may replace the defective product with another of identical characteristics, the replacement of the product does not involve any type of expense. If it will not possible to replace the defective product with another of identical characteristics, you will be offered the possibility of choosing a new similar model.
The delivery of the product with identical characteristics or the new model that the consumer and user chooses, as appropriate, will take place within seven (7) to fitteen (15) business days from the date on which SAIOR will confirm the consumer and user. the replacement of the defective product or the shipment of the new model.
In the event that the repair of the product could not be carried out and that the replacement of the product was not in accordance with the contract, the consumer and user may choose to terminate the contract.
SAIOR informs consumers and users that the term for the return of the amounts paid will depend on the payment method that the consumer and user would have used when buying the product:
- If the consumer and user has made the payment by credit / debit card, SAIOR will return the amount paid within a period of fourteen (14) calendar days from when the consumer and user decided to terminate the contract.
- If the consumer and user have made the payment through PayPal, SAIOR will return the amount paid within a period of twenty-four (24) – forty-eight (48) business hours from when the consumer and user decided to terminate the contract.
7.2 Right of withdrawal
The consumer and user will have the right to withdraw from the order placed remotely without stating a reason, for a period of sixty (60) calendar days from the correct receipt of the product. The consumer and user can send the entire order or, if they prefer, they can send any of the products that make up the total order and, all this, without any penalty and without the need to indicate the reasons.
The consumer and user must bear the direct shipping cost of the return to SAIOR, whether he returns the order in full or if he decides to return only some of the products of the order.
To formalize the return, you must contact SAIOR at the address [email protected] enabled for this purpose or through the contact form on the web. Once said communication has been received, SAIOR will indicate the way to send the order to its offices or warehouses.
SAIOR is not responsible for the courier company that the consumer and user hires for the return of the order. In this sense, SAIOR recommends that the consumer and user require the courier company to provide proof of delivery once the courier has deposited the product at the SAIOR offices, so that the consumer and user is aware that the product has been successfully delivered to SAIOR. SAIOR is not responsible for the address where the consumer and user send the order for its return if it is different from those indicated. SAIOR may request the consumer and user to send said proof of delivery in order to verify it.
The costs of returning the order (such as shipping costs through courier companies, packaging,…) will be borne directly by the consumer and user.
The product must be in perfect condition and with all its labels, packaging and -where appropriate-, documentation and original accessory elements that came with it. If the consumer and user does not proceed in this way or if the product has suffered any damage, the consumer and user accepts that the product may suffer a depreciation or that SAIOR may reject the exercise of the right of withdrawal by the consumer and Username.
Once SAIOR verifies that the order is in optimal condition, SAIOR will proceed to return the entire amount paid by the consumer and user.
If the consumer and user decide to return the order in full, SAIOR will return to the consumer and user all the amounts that they have paid (including the shipping costs related to the delivery of SAIOR to the consumer and user).
If the consumer and user only wishes to return one or some of the products that were part of the order, SAIOR will not be able to return the shipping costs that the consumer and user have paid for the entire order.
SAIOR informs consumers and users that the term for the return of the amounts paid will depend on the payment method used by the consumer and user when buying the product:
- The User has made the payment by credit / debit card, SAIOR will return the amount paid within a period of fourteen (14) calendar days after having received the products back at the SAIOR offices or warehouses and their condition checked.
- The consumer and user have made the payment through PAYPAL, SAIOR will return the amount paid within a period of twenty-four (24) – forty-eight (48) business hours after having received the products back at the offices or warehouses of SAIOR and checked its status.
In any case, SAIOR will return the amounts paid as soon as possible and, in any case, within fourteen (14) calendar days following the date on which the consumer and user have informed of their decision to withdraw from the contract and have returned the products.
In the case of promotions applicable to the acquisition of independent items that include the addition of an additional product, being by way of example, but not limited to, promotions 2×1, 3×1 or any other that involves the delivery of an extra product for free or reduced price, if the consumer and user decide to apply their right of withdrawal on their purchase, this right will have effects on the set of products provided as part of the promotion.
8. PRODUCT EXCHANGE POLICY
SAIOR does not support the exchange of products purchased by the consumer and user in different places where the purchase was made.
In the event that the consumer and user wants to change a product, they must exercise their right of withdrawal in accordance with the provisions of clause 7.2.
9. INTELLECTUAL OR INDUSTRIAL PROPERTY
The intellectual property rights of the page www.saiorpadel.com, its source code, design, navigation structures and the different elements contained therein are owned by SAIOR, who has the exclusive exercise of the rights to exploit them in any form and especially, the rights of reproduction, distribution, public communication and transformation, in accordance with the applicable Spanish and European legislation.
SAIOR informs that it does not grant any express or implicit license or authorization whatsoever on intellectual and / or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Website. The total or partial reproduction of the contents of the Website, not even by means of a hyperlink, without the express written consent of SAIOR is totally prohibited. The unauthorized use of these contents will give rise to the legally established responsibilities.
The hyperlinks contained in the website may lead to third party websites. SAIOR does not assume any responsibility for the content, information or services that may appear on said sites, which will be understood to be offered exclusively for informational purposes by SAIOR, and that in no case imply any relationship, acceptance or endorsement between SAIOR and the people or entities owners of such content or owners of the sites where they are.
11. PARTIAL NULLITY
In the event that any Clause of these Terms and Conditions is declared void, the other Clauses will remain in force and will be interpreted taking into account the spirit of these Terms and Conditions.
All communications between SAIOR and the User regarding the contracting of orders through the Website will be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each particular case.
14. ACCURACY, COMPLETENESS AND TIMELINESS OF THE INFORMATION
We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the content of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
15. MODIFICATIONS TO THE SERVICE AND PRICES
The prices of our products are subject to change without prior notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without prior notice at any time.
We will not be liable to you or to any third party for any modification, price change, suspension or interruption of the Service.
16. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel the quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and / or orders that use the same billing and / or shipping address. In the event that we make a change or cancel an order, we may attempt to notify you by contacting the email and / or billing address / phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by distributors, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to immediately update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as necessary.
For more details, see our Returns Policy.
17. OPTIONAL TOOLS
We may provide you with access to third-party tools over which we do not monitor or have control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations or conditions of any kind and without endorsement of any kind. We will have no liability derived from or related to your use of optional third party tools.
Any use by you of the optional tools offered through the site is at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms in which the tools are provided by the relevant third-party providers.
We may also, in the future, offer new services and / or functions through the website (including the launch of new tools and resources). Such new features and / or services will also be subject to these Terms of Service.
18. USER COMMENTS, COMMENTS AND OTHER COMMUNICATIONS
If, at our request, you submit certain specific submissions (for example, contest entries) or without a request from us, you submit creative ideas, suggestions, proposals, plans or other materials, either online, by email, by post or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments you submit to us. We are not and will not have any obligation (1) to keep any comments confidential; (2) pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to monitor, drop or remove content that, in our sole discretion, we determine is illegal, offensive, threatening, defamatory, pornographic, obscene or objectionable or violates the intellectual property of either party or these Terms of service.
You agree that your comments will not violate any third party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. In addition, you agree that your comments will not contain defamatory or illegal, abusive or obscene material, nor will they contain any computer viruses or other malware that may in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of any comment. You are solely responsible for any comments you make and for their accuracy. We do not assume any responsibility nor do we assume any responsibility for comments posted by you or any third party.
20. ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping costs, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order. ).
We do not undertake any obligation to update, modify or clarify information in the Service or on any related website, including but not limited to pricing information, except as required by law. No specific update or update date on the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
21. PROHIBITED USES
In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any illegal purpose; (b) to request others to perform or participate in any illegal act; (c) violate any local, international, federal, provincial or state regulation, rule, law or ordinance; (d) infringe or violate our intellectual property rights or the intellectual property rights of third parties; (e) harass, abuse, insult, harm, defame, slander, belittle, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnic origin, race, age, national origin or disability; (f) present false or misleading information; (g) upload or transmit viruses or any other type of malicious code that may or may be used in any way that affects the functionality or operation of the Service or any related website, other websites or the Internet; (h) to collect or track the personal information of others; (i) for spam, phishing, pharm, pretext, spider, tracking or scraping; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
22. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not warrant, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not guarantee that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove service for indefinite periods or cancel service at any time, without notifying you.
You expressly agree that the use or inability to use the service is at your own risk. The service and all products and services delivered to you through the service are provided (except as expressly expressed by us) “as is” and “as available” for your use, without any representation, warranty or condition of any kind. , whether express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no event will SAIOR, our directors, officers, employees, affiliates, agents, contractors, interns, vendors, service providers or licensors be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special or consequential damages of any kind, including but not limited to loss of profit, loss of income, loss of savings, loss of data, replacement cost, many similar damages, whether by contract, tort (including negligence), strict liability or otherwise , arising from your use of any of the services or products purchased using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) published, transmitted, or of otherwise available through the service, even if you are informed of its possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in those states or jurisdictions, our liability will be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless SAIOR and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including those reasonable attorneys’ fees, incurred by a third party due to your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
In the event that any provision of these Terms of Service is determined to be illegal, void or unenforceable, such provision will, however, be enforceable to the fullest extent permitted by applicable law, and the unenforceable part will be deemed separate from these. Terms of Service, such determination will not affect the validity and enforceability of any other remaining provision.
The obligations and responsibilities of the parties contracted before the termination date will survive the termination of this agreement for all purposes.
These Terms of Service are effective unless terminated by either you or us. You can terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you stop using our site.
If, in our sole discretion, you fail to comply or we suspect that you have breached any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice and you will remain responsible for all amounts due up to the date of termination inclusive; and / or consequently may deny you access to our Services (or any part of them).
26. ENTIRE AGREEMENT
Failure by us to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or with respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, previous versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service will not be construed against the writing party.
27. APPLICABLE LAW
These Terms of Service and any other agreement by which we provide you Services will be governed and interpreted in accordance with the laws of Spain.
28. CHANGES TO THE TERMS OF SERVICE
You can review the most recent version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to periodically check our website for changes. Your continued use of or access to our website or the Service after the posting of any changes to these Terms of Service constitutes your acceptance of those changes.
29. APPLICABLE LEGISLATION AND JURISDICTION
These Terms and Conditions are subject to Spanish law. The parties, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, submit to the Courts and Tribunals of the User’s place of residence.
Likewise, by virtue of the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, regarding the resolution of online disputes in consumer matters,
SAIOR informs you that, in In the event of a dispute, the user residing in the European Union may go to the “Online Conflict Resolution Platform” developed by the European Commission, in order to try to resolve out of court any dispute arising from the provision of services by SAIOR.
To access the “Online Conflict Resolution Platform” you can do so through the following link: http://ec.europa.eu/consumers/odr/
In any case, SAIOR informs the User that he has Claim sheets through which he may formulate any complaint or claim in relation to the services provided by SAIOR.
30. CONTACT INFORMATION
Questions about the Terms of Service should be sent to [email protected].